Returns and Exchanges
Repairs are always available to clients of Jess Blak and typically these are performed free of charge where a fault is identified. Resizing is available to clients at their cost, contact info@jessblak.com for all resizing or repair inquiries.
Please check the descriptions and measurements prior to purchasing, all sales are final. Please also refer to the sizing chart. Refunds will only be granted as a result of gross misrepresentation or in the rare case where a major fault may have been overlooked. Jess Blak reserves the right to deny refunds for reasons such as ‘change of mind’ or ‘wrong fit’.
If you receive an order, which fits our refund criteria please email through our website contact page within 48 hours of receipt of your item, whereby we will respond quickly and accordingly. If your return request is accepted, a confirmation email will be distributed, which will include a return shipping address.
All refund items must be returned to us within 14 days of receiving the confirmation email for Australian customers and 30 days for international customers. we suggest using express post (Australia) or registered (international) to ensure safe arrival of your package. please return the item with a copy of your original invoice.
Once we have received the item/s a refund will be issued (via the same purchasing method). you are responsible for any return shipping costs.
We encourage you to take a store credit or exchange instead of a return. contact us to arrange and then simply ship the item back. you must include the original invoice with a note requesting your exchange choice.
If you have any questions, comments or problems with your order, please email directly to info@jessblak.com.
Privacy Policy
Jess Blak aims to protect the privacy of all its clients. any and all information you provide to us is protected and confidential.
we will use your provided email for communication on orders and your provided address as a delivery method.
we invite you to sign up to the Jess Blak mailing list for promotions and news, however you are free to opt out at any time.
all payments are processed internally through Squarespace, using Paypal or Afterpay.
Jess Blak does not hold any of your account or credit information.
for more details about Squarespace, Paypal and Afterpay privacy policies please see the links below.
https://www.paypal.com/au/webapps/mpp/ua/privacy-full
https://www.afterpay.nl/en/algemeen/about-afterpay/privacy-statement-afterpay-english